• If a patient presents in person and requires urgent 1 THE ART OF TRIAGE FOR VETERINARY RECEPTIONISTS VCA NWVS Emergency and Critical Care Service Dr. Rochelle Low, DVM, Medical Director and Dr. Heidi Houchen, DVM, Blood Bank Director. Phone Triage “Often, the first contact a veterinary facility has with a client is via a phone call that is received by the front desk staff, similar to that of a 911 dispatch center,” Dr. Palmer warned. Animal Triage Procedures Wyoming Department of Health Adapted from “Veterinary Disaster Triage: Making the Tough Decisions” by Wayne E. Wingfield, MS, DVM, Colorado State University Veterinary Triage Veterinary disaster triage begins with the assessment of: 1) The medical needs of the patient and 2) The medical resources available. In this evening session we will look at the role the reception team plays during telephone triage, we will look at triage system should be designed to ensure that the most critically ill patients are seen first. medical attention over the telephone, advise the caller to hang up and call 000 immediately for an ambulance. Primary Survey The primary survey is completed once the animal has been admitted to the treatment area of the hospital. The receptionist is usually available to clients in the waiting area and as such, the clients can ask the staff member at the front desk to page the triage technician. Evaluate such animals before entry into the building or immediately transport them to a dedicated examination or isolation room depending on practice policy. June 30, 2014. Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff and Care Home staff, who will move away from a passive role and have a more direct impact on patient health outcomes. Veterinary receptionist needed for one doctor small animal veterinary clinic in central PA. Duties include, but not limited to, phone triage and scheduling, client communication, computer entry, and animal handling. Registration is Closed. The right scheduling approach can keep your day moving-or create complete chaos. In the first of a new two-part series, Gerardo Poli discusses the primary survey process and explains his alphabetical approach to all deteriorating or critical patients. High-quality urgent care begins with the first impression. 2 TRIAGE: THE MAIN CONCEPTS Trauma is one of the leading causes of death in cats and dogs. At … Checking for wounds and injuries, and controlling any bleeding form part of Gerardo Poli's primary survey of critical patients. Looking for part time employee but willing to consider full time. Triage, pt 1: primary survey. Make scheduling a snap-and keep your clinical team happy and on pace-with these scheduling guidelines. Schedule right, schedule tight in veterinary practice. This event is now fully booked. Dr Diarmuid Quinlan asks: do you rely on common sense, or have you robust procedures to manage emergency situations? Telephone Triage For Veterinary Receptionists and Trainee Nurses. The key player here is the receptionist answering the phone. *If the hospital records indicate that the pet has a multidrug-resistant infection, the pet should not enter the reception area. Good triage should be implemented in every stage of patient care, from the primary phone call to the patient arrival, to ensure each patient receives the care it needs. Triage is the process of organising patients according to the severity of their condition and getting each patient treatment within an appropriate time frame. First impressions count - triage in reception. • Where a receptionist is unable to determine the urgency of a telephone call, the patient should be transferred to the practice nurse or on-call doctor for triage.