Two weeks after I bought it and before I had any idea what RMA was, one of the liquid cooling hoses split open. Forums. The other perception is that you opened and installed the part. Board had scratches on the shielding, it didnt look "clean".. DOA power supply, had a very unpleasant experience where I had to spend a month back and forth until a got a working unit. We'd like to look further into this to fully understand what occurred and what options we may have for you. You might try … The next day I got an email saying they had received my return, but on 8/30 I received an email stating "Wrong item, RMA Denied Item received was not sold by Newegg, Return to customer, Unfortunately, the item(s) you requsted for RMA was not what we received. I did try to use the board. I shipped back next day... Reason I gave it a try, even though I thought it looked used, was that I didnt want to hassle with a return. @cyb3rtr0n yeah no problem. Sucks they chose to stand on that policy given my spending habits. (Also no compensation as been offered in 6 1h long chat support, even thought the employes made a ton of mistakes. Returns (RMA) Canada return policy These are Newegg's Overall Return Guidelines applicable only to products purchased by you directly from the Newegg website. Newegg Help - Approved or Denied RMA? I will never spend another dollar here. I understand the frustration that this order has caused and I would like to offer you a refund of $154.95 in the form of a Mastercard gift card. Newegg cannot receive return credit for some of the products we sell because the warranty from the product manufacturer explicitly requires that … I think I might just throw it on ebay instead since it works and save myself some hassle. Due to the part being defective, you never got the chance to use the part. Newegg denied my RMA becuase I tried to use a board that was defective..... my RMA for my $400 Mobo that arrived what looked to be used was denied...when I complained they stated I tried to use the board, which violates the return rules. So I requested an RMA. Here is clarification: The box was not sealed. I have spent thousands of dollars and never returned anything and I want to return a 50$ card that I no longer need and they wont take it because of a bag. When you return an item, your refund may be subject to a restocking fee depending on the condition of the item, the reason for return and other stated guidelines. Refunds typically appear between 3-5 business days; depending on your bank. Some of the protective plastic on shielding was gone. Another week has passed by and I have yet to receive the motherboard back. Cn - awful customer service 4; Newegg.com - avoid newegg if you're the type of person who wants their coverage plans to be well worth the extra money 1 All returns must meet the overall guidelines in order for the individual return policy to … Board didn't work properly, sent to back to Newegg for replacement, was denied because of bent pins. What is an RMA? All accessories were sealed. I was willing to accept a potentially used board if it worked. I didnt bench test to start, straight installed because, shit, things never go wrong. Nov 18, 2013 24 0 10,510 0. Took it out of case to bench test. Its complete BS. I suspect DOA.". Thats when I shipped the card, was the following morning when I verified my RMA with a sales manager, against … Yeah I'd want to see logs before I make a judgement. I received the MOBO yesterday and the box was unsealed, no stickers, no plastic, etc. A return is indication of money back while a RMA could be either money back or similar model replacement. My name is Chantelle from the Google Trusted Stores Team and I will be assisting you by speeding up the resolution process between you and Newegg.com. Hardware. I did try to use the board. If it worked, I was willing to make a go of it. All RMAs must be approved by Newegg. I'm not the, "let me talk to a manager" type. RMA Management. does anyone know if i can drop it off. Press J to jump to the feed. Motherboards. At this point create a RMA to send back the device as unused. Newegg found out, and authorized the RMA on my behalf. Good points.. Re:Newegg Rant for RMA 2012/03/05 19:54:51 To be honest, no i didnt even think about that (however they could change stickers too to a faulty board). Does that sound right? T. Tron_Impact Honorable. I will be mailing you a physical copy and emailing you the details of the Mastercard Gift Card. Luckily I was gaming and caught it within a minute. ), please contact us by phone, chat or email. I call Newegg and am told once again that I cannot get a replacement, only a refund. Newegg themselves only have one listing (well two, if new and refurbished). The total processing time of a shipping claim from Step 1 to Step 3 can be 3 – 5 business days for damage, tampering, or missing item and 7 – 10 business days for a lost shipment. Then I get this email just now. Newegg.ca, all amounts are set in Can Dollars (CAD) If RMA type = replacement, this element will be blank: RefundShippingPrice: Decimal: If RMA type = Refund: The shipping amount of refund of each item in this RMA; Newegg.com and Newggbusiness.com, all amounts are set in U.S. I ordered a ASrock Z97 Anniversary on Newegg earlier this month, Amazon for a G3258 and MX100 and eBay to order an R9 280X along with a XFX 550W. Now I deny them. RMA Denied, Return to customer. Thread starter Tron_Impact; Start date Feb 14, 2014; Sidebar Sidebar. Should I contact MSI before Amazon for an RMA? 3/25 (11PM) - seller emails that package has already shipped. I was going to buy the 34UC97 for $1300. They have confirmed they have refunded you yesterday in the amount of $259.39 which is 70% off. What exactly should I say? If you're in the Los Angeles area, you can drop off your return at our. This is the place to ask! Once issued, RMA numbers are valid for 15 days within which time returned products must be received by Newegg. I just talked to a newegg agent and they said my RMA would be denied because I couldnt find the original anti-static bag. From one perception, use could mean that you opened and installed the part. Crap, I just ordered a MOBO from them as my first newegg purchase and now i'm freaking out. We'll be happy to look at this for you. This is exactly what I requested the RMA … All returns require a RMA (Return Merchandise Authorization). Newegg is very good at customer service IMO, so it should be coming back to you soon. Denied RMA, Newegg claims I failed to include the IO shield, what do I do now? 00's. Newegg.com - if you get cheated in newegg marketplace, newegg won't help 9; NewEgg - online scam 41; Newegg.com. Were you trying to get your money back or were you trying to get a similar model replacement. Insanity. Figured ok no big deal, Newegg will take care of it. Went through the process. Called Asus and they said they would repair it, not sure if it will be covered by the warranty or not. Once you receive this info, you can check the balance and/or set a PIN number on the gift card by calling 1-888-811-3182 so that you can use it for shopping anywhere Mastercard is accepted. Same here too. Thank you so much. Also, an RMA is a bit different than a return. How to create, retrieve and update RMA (e.g. Well, a few days later I get an email saying that they cannot replace it due to "Damaged CPU Pins" keep in mind that after it didn't work i took out the CPU and closely inspected the pins and all of them where fine. 2 weeks later they respond with denying it, saying policy dictates they can't RMA a motherboard with bent CPU pins. The Overall Return Guidelines apply for items sold and shipped by Newegg. The rma was denied due to physical damage, Newegg stated the socket pins were bent. Feb 14, 2014 #1 So recently I was shipped a motherboard from newegg. Wow, this scares the shit out of me as I am about to ship back my EVGA SC to Newegg on a RMA. At this point if i get screwed even more it's kind of like whatever and newegg will lose my business for the rest of my life along with all the people i have ever recommended to Newegg. Took the board out, checked to be sure there was no damage to the CPU socket, carefully placed the plastic socket cover back on and started the "RMA for replacement" process with Newegg. I'm going to have to RMA my motherboard as well. New comments cannot be posted and votes cannot be cast. This sounds weird. Most returns can easily be cancelled from your Account Dashboard. Newegg banned the seller and refunded everybody who made a purchase through them. i dont think it will get to them by monday. ). RMA (Return Merchandise Authorization) is a return transaction that seller would expect a return shipment from customer in … 3/23 - Ordered HyperX RAM sticks from Newegg. I called newegg and the phone rep told me they would send me a replacement ASAP and he created an RMA for me. But it didnt. I buy for my small company. 3/25 (3PM) - emailed to cancel order. I'm currently in the middle of battling Newegg to get my money back for a GTX 970 whose shipment I refused. Then I notice bent cpu pins. Resolving a declined payment - Newegg Knowledge Base Resolving a declined payment If your order has been placed on hold due to a payment decline, you can resubmit your order quickly and easily either through your order history or through the “Payment Authorization Failed” email. Here is the email: I'm sorry to hear that you had issues with your ASUS X99 mobo for your order #261494438 from Newegg.com, a Google Trusted Store. The anti-static bag was not sealed. You can confirm your mailing address by replying directly to this email or by contacting me directly via chat anytime between 9am - 4pm PST, Monday through Friday at: This could be a miscommunication of the word, use. Also, I'm not one to complain or raise hell. Once a shipping claim is reported it will go through the following process. 3/26 - … Your system was functional for x number of hours/days when it died. "My MSI Z97-G45 Gaming ATX LGA1150 motherboard never worked. I gave the mother board a go, got nothing but 00's. Just curious, why did you refuse the shipment? Newegg will not accept returns without prior authorization and an RMA number. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Dollars (USD) Newegg.ca, all amounts are set in Can Dollars (CAD) Once issued, RMA numbers are valid for 15 days within which time returned products must be received by Newegg Business. www.newegg.comAt Newegg, we LOVE to make your life easy!